Service
Welcome to the ASDC Service Page. Our alternate service catalog below is where customers who have not completed the affiliate onboarding process can submit support requests.
If you have a UT Austin EID and have completed the affiliate onboarding, please use our ServiceNow catalog which is linked at the bottom.
Service Catalog
Support
Do you have a physical server or other equipment hosted in ASDC and need support? Selecting this catalog item will put you in touch with staff for hands-on support, scheduling visits or other support requests.
Installation
Do you need to install new server or other hardware in the data center? Selecting this catalog item will allow you to provide the required information to start a new hardware installation project.
Decommission
Do you need to decommission a server or other hardware currently hosted in the data center? Selecting this catalog item will allow you to identify equipment to schedule for decommission.
Consulting
Do you have general questions about the data center, but aren't sure where to start? Selecting this catalog item will put you in touch with ASDC Client Services who will provide guidance for your co-location needs. Including: server standards, hosting fees (estimates), processes, security, and more.
Already an affiliated customer?
Jump directly to our ServiceNow Catalog to submit a support request.